Privacy Policy

Welcome to CarryMen ("Company", "we", "our", or "us"). We are committed to protecting your privacy and ensuring transparency regarding how we collect, use, disclose, and safeguard your information when you use our mobile application and services.

By using the CarryMen application, you agree to the practices described in this Privacy Policy.

1. Information We Collect

Personal Information

We may collect the following information:

• Full Name
• Email Address
• Mobile Phone Number
• Profile Picture (Optional)
• Residential Address (Optional)

Location Information

With your permission, we collect precise and approximate location data to:

• Connect customers with nearby shopping assistants
• Enable navigation and route tracking
• Improve service quality
• Verify service completion

Location data may be collected while the app is in use and, where permitted, in the background for active bookings.

Booking Information

• Booking details
• Service duration
• Assigned assistant details
• Ratings and reviews
• Communication records related to bookings

Payment Information

Payments are processed through secure third-party payment providers such as Razorpay. We do not store complete debit card, credit card, or banking information on our servers.

Device and Usage Information

We may automatically collect:

• Device model
• Operating system version
• IP address
• App version
• Device identifiers
• Crash reports
• Usage analytics

2. How We Use Information

We use collected information to:

• Create and manage user accounts
• Provide shopping assistance services
• Match customers with assistants
• Process payments
• Provide customer support
• Improve app performance
• Detect fraud and abuse
• Send booking updates and notifications
• Comply with legal obligations

3. Third-Party Services

CarryMen uses trusted third-party services that may collect information according to their own privacy policies.

Google Maps Platform

We use Google Maps APIs for:

• Location services
• Route navigation
• Distance calculations

Google's Privacy Policy: https://policies.google.com/privacy

Firebase

We use Firebase services for:

• Authentication
• Analytics
• Cloud Messaging (Push Notifications)
• Crash Reporting
• Database and Storage Services

Firebase Privacy Information: https://firebase.google.com/support/privacy

Razorpay

We use Razorpay for payment processing.

Razorpay Privacy Policy: https://razorpay.com/privacy

4. Information Sharing

We may share limited information with:

Shopping Assistants

To complete bookings, assistants may receive:

• Customer name
• Contact number
• Booking details
• Pickup and service locations

Service Providers

We may share information with trusted vendors who assist us in:

• Hosting services
• Payment processing
• Analytics
• Customer support

Legal Authorities

We may disclose information when required by law, court order, legal process, or government request.

We do not sell personal information to third parties.

5. Data Security

We implement industry-standard security measures to protect user information, including:

• Secure HTTPS communication
• Authentication controls
• Encrypted data transmission
• Access restrictions

While we strive to protect your information, no electronic storage or transmission method is completely secure.

6. Data Retention

We retain information only for as long as necessary to:

• Provide services
• Meet legal requirements
• Resolve disputes
• Enforce agreements

When data is no longer required, it is securely deleted or anonymized.

7. User Rights

You may have the right to:

• Access your information
• Update inaccurate information
• Request deletion of your account
• Withdraw permissions such as location access

8. Account Deletion

Users can request account deletion by:

• Using the Account Deletion option available within the app, or
• Contacting us via the support email provided below.

Upon receiving a valid request, we will process account deletion within a reasonable timeframe, subject to legal and regulatory requirements.

9. Children's Privacy

CarryMen is not intended for children under 13 years of age. We do not knowingly collect personal information from children.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Updated versions will be published within the application and on our website. Continued use of the service after updates constitutes acceptance of the revised Privacy Policy.

11. Contact Us

If you have questions regarding this Privacy Policy, please contact:

Consent

By downloading, accessing, or using the CarryMen application, you acknowledge that you have read, understood, and agreed to this Privacy Policy.